London Underground Ltd
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London Underground (LU) has been keeping London moving for almost 150 years. It serves 27 out of the 33 London local authorities and its network has over 402km of railway. During peak hours LU operates more than 530 trains on eleven different lines, while 422 escalators and 166 lifts move passengers in and out of 270 stations. In 2011–2012, LU carried record numbers of passengers, with over 1.17 billion journeys.
At the same time LU is currently undergoing one of the largest upgrade programmes in its history with about 30 per cent more capacity being added through the introduction of new trains and signalling systems and upgrades to track. The improvement programme is key to London’s future growth and to supporting its economic recovery, it also includes investment in some of its busiest stations.
During this upgrade programme LU has continued to deliver high levels of service performance for its customers with customer satisfaction scores sustained at their highest ever levels.
The safety of customers and staff remains LU’s top priority and the 2010–2011 Office of Rail Regulation report indicated that the Tube is the safest significant-sized railway in Europe, with a safety record 15 times better than the European average.
London Underground Vision is to provide a World Class tube for a World Class City.